1. Scope
This Refund Policy applies to eligible purchases made directly for NEXGEN Gallery plans, coins or digital services. Third-party purchases may be governed by the provider through which the payment was made.
2. Digital Products and Coins
Because plans, coins and digital entitlements may become available immediately after successful payment, completed and consumed digital purchases are generally non-refundable except where required by applicable law or where a verified technical/payment error occurred.
3. Eligible Refund Situations
A refund may be considered for duplicate charges, a payment captured without the corresponding entitlement being credited, a verified technical failure that prevented delivery, or another case where applicable law requires a refund.
4. Normally Non-Refundable Situations
Refunds are normally not provided for change of mind after digital benefits have been credited or used, failure to use purchased benefits, violations of the Terms & Conditions, or issues caused solely by unsupported third-party themes/services.
5. How to Request a Refund
Submit the request through the available support channel with the account email, payment ID/order ID, purchase date, amount and a concise explanation. Never send card PINs, CVVs, passwords or OTPs.
6. Review and Processing
Requests are reviewed against transaction records and usage history. If approved, refunds are generally returned through the original payment method where technically available. Actual settlement time depends on the payment provider and banking network.
7. Chargebacks
Please contact support before initiating a chargeback so genuine transaction problems can be investigated. Fraudulent or abusive chargebacks may result in account restrictions while the matter is reviewed.
8. Changes to This Policy
This policy may be updated to reflect changes in pricing, payment methods, service delivery or legal requirements.